Privacy Policy

Last Updated: October 14, 2025

At CertCamper LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website certcamper.com and use our RV rental services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or rental inquiry
• Create an account on our booking platform
• Contact us via email or phone
• Sign up for newsletters or promotional communications
• Complete a rental agreement

This information may include:

• Full name
• Email address
• Phone number
• Mailing address and billing address
• Driver's license number and information
• Date of birth
• Payment information (credit card details, billing information)
• Emergency contact information
• Trip details and travel preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers
• Cookies and similar tracking technologies

1.3 Third-Party Booking Platform Information

We use Booking Central as our reservation management system. When you make a reservation through our website, your information is also collected and processed by Booking Central in accordance with their privacy policy. Please review their privacy practices separately.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Rental Services: To process reservations, manage bookings, and provide RV rental services
• Communication: To respond to inquiries, send confirmations, provide customer support, and send important updates about your rental
• Payment Processing: To process payments and prevent fraudulent transactions
• Legal Compliance: To verify driver's licenses, comply with rental regulations, and maintain rental agreements
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Security: To protect against unauthorized access and ensure the safety of our services
• Record Keeping: To maintain business records and comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Booking Central (our reservation management platform)
• Payment processors
• Insurance providers
• Background check services
• Email service providers
• Website hosting services
• Analytics providers

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our rental agreements and terms of service
• Protect our rights, property, or safety, or that of others
• Investigate fraud or security issues
• Respond to emergencies

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and booking processes
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your ability to make reservations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at rental.inquiry@certcamper.com or call (502) 509-5544.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our rental services
• Comply with legal obligations (tax records, rental agreements)
• Resolve disputes
• Enforce our agreements
• Maintain business records

Rental agreements and related documents are typically retained for 7 years in accordance with business and legal requirements. Marketing data is retained until you opt out or request deletion.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Renters must be at least 25 years old with a valid driver's license. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites, including our booking platform (Booking Central), social media platforms, and partner sites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. International Users

Our business operates primarily in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (if you have provided your email)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CertCamper LLC
Email: rental.inquiry@certcamper.com
Phone: (502) 509-5544
Hours: Monday - Sunday, 8:00 AM - 8:00 PM

14. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.